Returns & Refunds
We want your MWN Vitamins order to arrive correctly and in good condition. Please contact us at info@mwnvitamins.com with your order number if you have a question or need help with a return.
14-Day Money Back Guarantee
Our advertised 14-day money-back guarantee is available for eligible orders. Please contact us within 14 days of delivery to request assistance, with your order number and details of the request. We will confirm the next steps, including any applicable return instructions. This guarantee operates in addition to your statutory consumer rights.
Statutory cancellation rights
Where UK or other applicable consumer law provides a right to cancel a distance sale, that right remains in place. Some goods may be exempt from cancellation once a protective seal is broken for health or hygiene reasons, where the law permits. These exceptions do not remove rights for faulty or misdescribed goods.
Damaged, incorrect or faulty items
If your order arrives damaged, is incorrect or has a fault, please contact us as soon as possible with your order number, description and any useful photographs. We will review your request under the applicable consumer rights rules.
Refunds
Approved refunds are normally returned to the original payment method. The processing time after a refund is issued depends on your payment provider. Where consumer law requires an earlier refund or other remedy, those rights take precedence.